Solid Bridge Between R&D and Support
The support team works hand-in-hand with theWOGRA WMS R&D developers on the WMS releases, providing them with the customer feedback they need to develop a stable and highly-performing development framework based on market needs.
You can follow your specific support cases, download patches and have direct interaction with our support engineers in our portal. You have online access 24/7 and only you can see your cases.
We will provide you a temporary fix quickly so there is no delay in your development until the bug is patched in production.
You have access to all major and minor releases for 12 months and they are readily available for you via the WMS Customer Portal.
We offer support for following purposes:
- Development support for the software development team (see consulting services too)
- Support in productive use
We want you to be successfull with our software and so it is our target to offer you the best service providing for you the expected solution. Our support can be purchased on hour base. Each our costs 149 EUR/hour. Opening a support ticket costs 149 EUR and your first hour of support is free. If we will find out, that this hour is not enough to support you, we will estimate the effort and you can decide, if we shall continue our work, or you use our hints to find a solution by yourself.
The production support is optional for none commercial application and required for commercial applications. Dependent on the kind of application you have several possibilities to find for you the right support program.
Dependent on user count
149 € per user/year
Dependent on Server CPU Core count
10.000 € CPU Core/year
Selling standalone Apps without server support
149 € per developer/year